Welcome to Your EAP Support Portal

Employees covered under Thrive Elevate's Employee Assistance Programme (EAP) can schedule their counselling appointments here.

Already covered under your employer's EAP?

Schedule your counselling appointment using the booking link below.

Important: Before booking, ensure you are eligible and have completed any necessary arrangements with your organisation.

schedule YOUR appointment Here

Check Your Eligibility

Confirm that your organisation participates in Thrive Elevate's EAP and whether prior approval is required.

Book Your Session

Select your preferred appointment date and time using our online scheduling system.

Appointment Confirmation

Receive your booking confirmation and appointment details via email. Remember to check your spam folder.

THE EAP JOURNEY

Start with a Discovery Session

The initial session provides an opportunity for employees to discuss their concerns, identify their needs and explore how counselling may be beneficial. Together with the counsellor, an appropriate direction for support is established.

Explore and Understand

Where further sessions are appropriate, counselling provides a structured and supportive environment to explore personal and workplace-related concerns, develop greater self-awareness and identify practical ways forward.

Moving Forward

As counselling progresses, goals and progress are reviewed collaboratively. Where appropriate, additional support or referrals may be considered, taking into account individual needs and the organisation's EAP arrangements.

Important Information About Your EAP

Counselling is provided within the scope of each organisation's EAP arrangements, including the agreed number of sessions. Individual counselling information remains confidential in accordance with applicable professional and ethical requirements.